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• Registering for an account is simple.
• It can be done any time 24/7 and you can be up and running in moments.
• Click on “register now!” and then simply tell us your email address, property reference number, date of birth and your move in date.
• Click Register and you’ll get a confirmation message from us by email.
• We check the information you have entered against the information held on our systems.
• If there’s no match, you will see a message on screen Please try registration again being careful to get your details right. They must match exactly.
• If there’s a match, great! We’ll send you an email with a temporary password and a link (please note this code expires overnight).
• Follow that link, enter temporary password (take care to use capitals and lower case where applicable) and then create you own memorable password.
• As soon as that’s done, you’ll be taken to the homepage and you’re all set.

If you’re having problems registering, there could be a few reasons:

• Date of Birth – if you tried to type your date of birth this sometimes doesn’t work and so you might get a message saying your details didn’t match. Please try to register again, this time click into the date of birth box, then click on the month bar at the top, then the year bar. This will allow you to select your year of birth first, then the month, then the day.
• Your details might not match
• You might be a brand new customer – if you have only just moved in, don’t worry, please contact the Directory at directory@plumlife.co.uk.
• You’re already registered – if you see a message saying you’re already registered, head over to problems with login for help getting logged in

Click here to find out more about how we will use your data and our privacy policy

If you are using a shared computer just follow these simple rules to keep your private information safe.

• When you log-in, your browser may offer to remember your password. Always click "no" to make sure that your personal information cannot be accessed by anyone else.
• Always log-off when you have finished. Simply click "settings" and select "log-off"

 

Introducing the Plumlife Portal

• This brand new service gives you access 24/7 to selected services for your home.
• Registering for an account is quick and easy and can be done any time day or night.
• Just click on “registration” 
• With the Portal, you can check your account balance, and make a payment.
• Update your contact details and make sure you household details are up to date.
• View documents relating to your home.
• All from the comfort of your own home, any time, 24/7.

If you’re having problems logging in, there could be a few reasons:

• First, try resetting your password – just click I have forgotten my password and enter your registered email address. We will send you a temporary password to get you up and running again
• If your email address isn’t recognised, it could be that you registered with a different email address.
• If the system won’t let you register either, it may be that your account has been locked – please e-mail us at directory@plumlife.co.uk or phone us on 0161 447 5050 and we’ll arrange for this to be unlocked